Privacy Policy

1. Introduction

Bondwell ("we", "us", "our") takes the privacy of the people who contact us seriously. This policy explains what personal information we collect, how we use it, how long we keep it, and what your rights are in relation to it.

This policy applies to information collected through our website at bondwelle.world, through our contact form, and through direct correspondence with us by email or phone. We are the data controller for all personal information described here.

2. What We Collect and How

We collect personal information only when you actively provide it to us. This includes:

• Name — provided via our contact form
• Email address — provided via our contact form or direct email
• Phone number — if you choose to include it
• Message content — what you write to us about your enquiry

We also collect anonymous usage data through cookies and analytics tools. This does not identify you personally. See Section 6 for more on cookies.

Legal Basis for Processing

We process your personal information under the following legal bases, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — you submit a contact form knowing we will use the information to respond
• Legitimate interest — we have a genuine business interest in responding to enquiries about our services
• Contract performance — if you purchase a resource, we need your information to fulfil the transaction

Retention Periods

We retain enquiry records for up to 24 months from last contact. Purchase records are retained for seven years for accounting purposes. You may request earlier deletion at any time (see Section 7).

3. How We Use Your Information

• To respond to your enquiry and suggest relevant Bondwell resources
• To fulfil purchases and deliver materials
• To confirm workshop bookings and send session reminders
• To follow up on enquiries that were not concluded
• To improve our website and understand how visitors use it (analytics only, via anonymised data)

We do not use your personal information for unsolicited marketing. If you would like to receive occasional updates from Bondwell, you may opt in separately. You can withdraw this consent at any time by emailing [email protected].

4. Sharing Your Information

We do not sell, rent or share your personal information with third parties for their own purposes. We may share limited data with:

• Email service providers — to deliver responses to your enquiries
• Payment processors — if you make a purchase (they are subject to their own privacy policies)
• Analytics providers — anonymous usage data only (e.g. Google Analytics)

All third parties we use are required to handle data securely and only for the purpose for which it is shared. We do not transfer personal data outside Thailand except where necessary to use standard international service providers (such as email platforms), and we take steps to ensure appropriate protections are in place.

5. How We Protect Your Information

• All contact form submissions are sent over encrypted HTTPS connections
• Internal access to personal data is limited to staff who need it to respond to you
• We do not store complete payment card information — this is handled by our payment processor
• We review our data handling practices regularly
• In the event of a data breach affecting your personal information, we will notify you within 72 hours where feasible

6. Cookies

Our website uses cookies to function correctly and to understand how visitors use it. You can manage your cookie preferences at any time through our Cookie Policy page.

Essential cookies (required for the site to work) are always active. Optional analytics and preference cookies are only used if you consent.

7. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal information:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate information
• Right to erasure — ask us to delete your information (subject to legal retention obligations)
• Right to data portability — request your data in a structured, commonly used format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw any consent you have given at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their policies before sharing any personal information.

9. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.